About Us
The Beach Factory was founded in 2003 to offer fashionable and functional UV swimwear for children. Sun protection swimwear remains the core business but we have expanded rapidly (thanks to the thousands of customers who buy from us each year!) to offer a broad range of holiday products throughout the year for adults, teens and young children.
Internet retailing is a competitive business and we try to set ourselves apart, from the telephone to the warehouse, by giving our customers an efficient and first class service. People return to us year after year because, given how frantic it can be getting things ready for a holiday, it's reassuring to know that The Beach Factory is reliable and most orders are despatched by the next working day.
If you have a query just get in touch or call us on (0800) 954 1927 (or +44 (0)20 3417 3869 if you prefer).
Recent Testimonials
Thanks for your prompt delivery - was v. quick!
Lesley G - August 2010
Thank you so much for your excellent service. Really appreciated.
Michele B - August 2010
My order arrived 17 hours after you confirmed despatch – what a great service. I’m very pleased with the items I ordered. So refreshing not to have to complain about something!
Sue D - August 2010
Thank you so much; [...] very good service!
Fern R - July 2010
Thank you for being so efficient. I have the shorts back well in time for my holiday. I wish all companies were as good at customer service as you.
Mrs G W - July 2010
Many thanks for your excellent service - I have already recommended you!
Mrs E S - July 2010
Thank you so much. The size 7-8 arrived in excellent time yesterday and fits my daughter perfectly. As mentioned on the phone, I was very impressed with your speedy website. I would definitely recommend you to friends and will be back as a customer in the future.
Sarah W - July 2010
Thanks for fab, prompt services - loved both sets and not much in the sizes. Thanks for the phone advice.
Paula W - June 2010
Just got [to] say fantastic service, arrived next day. Exactly as described. Many thanks we will be back for more 'stuff' I have no doubts.
[...] I do not often feel moved to comment after online shopping but you and a couple of others are really excellent and as such definitely merit praise where due.
Graham S - June 2010
Thanks so much. The order arrived on time and it was perfect. I will definitely order again.
Susan P - June 2010
Just to say thank you for the replacement, it arrived today!! I cannot speak too highly of your service and I will say so on your web site.
Jane S - June 2010
I had a very positive experience ordering from the Beach Factory. The order arrived the next day and my son absolutely loves splashing around in the wetsuit! I've given your website address to several friends and random people who asked where we got it from.
Ali B-S - May 2010
I have been really impressed with how you have dealt with this [replacing a faulty product] - the speed and professionalism and will recommend you to others.
Karen C - May 2010
[...] will be recommending you as we are all moving to Cyprus!
Tanya B - May 2010
The holiday was a great success and I just wanted to thank you for all your help before we left. As it turned out it was extremely hot and being on the water too meant that the rash shirts were absolutely essential for us all. Everybody had ones that they really liked so there was no moaning about wearing them. The children's sun hats were also brilliant as were the bikinis and shorts.
Our captain commended us for managing to complete the week without any of our children (or, indeed, ourselves) getting sunburned. The previous week he had had a client who had got extremely badly burned despite being told repeatedly to cover up. So a huge thank you from us.
Polly McA - April 2010
We live in Africa and protecting my fair children from the relentless African sun is a worry. But, since they started wearing full cover UV swimwear from The Beach Factory that worry has been put to rest. The kids are covered up and well protected from the sun for hours while at the pool or beach. The suits are of a high quality and in colours the kids loved! The on-line ordering was smooth and simple and, unlike many on-line shops, there are real and very helpful sales people you can contact with questions about your order. The customer service is brilliant!
Cindy R, Kampala, Uganda - January 2010
I just wanted to thank you for the excellent service and would certainly recommend you highly.
Karen W - January 2010
I was very impressed with my last minute order from the Beach factory for a live aboard dive holiday at Christmas. In particular the rash vests from ONeill and the Ripcurl boardshorts were really useful on board to have quick dry clothes which also offer UV protection. I would recommend to anyone doing similar activities, especially as they are also more fun colours than some of the specialist dive clothes.
Jenny C - January 2010
I really do appreciate the help you gave me. I will be recommending you to everyone now. Good customer service counts for a lot and so many companies forget that.
Dawn P - October 2009
I received the order today and we are so thrilled they came on time. Thank you for following up my order. The holiday will be even more relaxed now that the children are sorted. Thank you for a great service.
Sharon B - October 2009
Thanks so much for the amazing service - received them [Activ Skins Pirate Sun Suit, O Neill Sunsuit, and Zoggs Arm Bands] this morning and they are fab! The kids love them.
Naomi W - September 2009
I wanted to say a really big thank you for sending the Sea Folly sun suit by special delivery, it arrived the next day and we really love it. We are all packed now so thanks for that vital part of our holiday - I will be sure to shop with you again.
Caroline G - August 2009
Thank you so much for your advice re sizes. The uva items have arrived and they are perfect.
Jane P - August 2009
John enjoys a staycation summer after his wife Lin bought him a deckchair from The Beach Factory for his 60th birthday
Thank you for your friendly and efficient service. The deckchair arrived less than 24 hours after placing the order and it's great!
Lin B - August 2009
I just wanted to say how impressed I am with your customer service. The replacement Holster flip flops arrived very promptly and were dispatched without any quibbles. Many thanks.
Helen H - July 2009
First class service, goods arrived within 48 hours of ordering, excellent communication and service all round. Would not hesitate to recommend to anyone, thank you!
Helen W - July 2009
[...] I'm impressed and very pleased with the service. I'd be glad recommend your site to friends and family and use you again.
Iain L - July 2009
Thank you for the great service. The telephone advice re the sizing of the Sposh two piece was spot on and the delivery very prompt. I now have a very happy 6 y.o. waiting for the sun to reappear!!
Heather McA - July 2009
Thank you! The replacement pair [of Holsters] arrived last Saturday morning! So efficient.
They are perfect and have been admired by lots of people this week so I’ve sung your praises.
Louise C - June 2009
New UV top received yesterday. Quality item and a good fit, all be it a small adults size for an 11-year-old. The advice you gave on the phone about ordering many sizes up, was spot on. So thanks for the honesty, and great customer service. I hope to deal with you again in the future and will definitely be recommending you to friends and family.
Glyn D - June 2009
Your service is excellent as my order arrived before 9am - and today a Saturday. I showed my O'Neill Crip Blue and Grey S/S UV Rash Shirt to my son in law. As I had bought both the small and medium sizes, I chose the medium and was to send the small back. He was very impressed with the shirt, it fitted and [so] he bought it!
Gordon T - June 2009
[...] Thanks a million. The rash vests are great - could even wear the O'Neill one to work!!! :-)
M O'S - June 2009
The [O'Neill] suit was a great success. It fitted perfectly and was obviously comfortable as there were no complaints! We could all enjoy the lovely hot weather with peace of mind. Quick wash when we got home and it was dry in no time - will be well used this summer. Would definitely recommend and will buy another when she grows out of this one.
Pam K. - June 2009
Perfect, the hats have arrived... just one problem HARRY won’t take the pink one off!
Tracey G - June 2009
Thank you for your guidance on the 'phone. The Seafolly Butterfly Tiki actually is an excellent fit as you expected! As mentioned, I will be submitting another order in the next few days.
J.S. - June 2009
Thank you so much for sending the kit for the girls. Both outfits performed brilliantly and the girls were very comfortable in it all, including the hats, and we could not have managed without.
H.H. - June 2009
Thank you very much for such a good service.
Julie O - May 2009
Thank you for my order I received it today, excellent service and delivery.
Emma R - May 2009
[The UV swimwear] looked good, did the job well, covered up the important bits of arms and legs. Although they got quite abused on holiday (2 outfits each being used every other day with only a quick rinse under the shower) and arrived home rather yucky, they all washed very well.
C.D. - May 2009
Just a note to say thank you for all your help and efficiency over my order. I received the replacement zoggy arm bands very quickly and will certainly be using your site again. You have been so organised, reliable and easy to contact. A big thank you.
Suzanna R - April 2009
I am very impressed with your service. My order arrived this morning and we're all pleased with our 'shoes'. Thank you!
Kathryn D - March 2009 [order placed 26.3.09 at 22:09 and delivered Saturday 28.3.2009]
I have been very impressed with the Beach Factory. When I have made orders the quality of the items and speed of delivery have been excellent. I shall remain a loyal customer and will recommend your services to my friends and family. Well done!
W.T. - February 2009
Again thanks for the speedy efficient service, [I] am delighted with the quality of the goods.
Sandra C - February 2009
