About Us
The Beach Factory was founded in the UK in 2003 to offer fashionable and functional UV swimwear for children. Sun protection swimwear is still the core business but we have expanded rapidly (thanks to the thousands of customers who buy from us each year!) to offer a broad range of holiday products throughout the year for adults, teens and young children.
Internet retailing is a competitive business and we try to set ourselves apart by giving our customers an efficient and first class service, with orders usually despatched by the next working day. People return to us year after year because, given how frantic it can be getting things ready for a holiday, it's reassuring to know that The Beach Factory is reliable.
Every single order is important to us and so please order in confidence, but if you have a query just get in touch or call us on (0800) 954 1927 (or +44 (0)20 3417 3869 if you prefer).
Recent Customer Comments
Amazon customer comments (we only sell a limited number of products on Amazon but the service is the same!)
I just wanted to say thank you so much for sorting out the correct sizes for my children. Everything fits perfectly and we are all very happy with our new holiday essentials.
Rachel G - February 2012
Just to say a big thank you for your excellent service. Delivery came today, quicker than expected. Aqua shoes were well packed and I am very happy with the order and your service.
Avril H - January 2012
15/12/2011 12.02
I have received the delivery but the package had been opened before arrival. The [pair of Aquashoes] was missing from the order. I have let the couriers know, but they did say it could be 3 days before they get back to me. We go on holiday about 2pm [tomorrow].
15/12/2011 12.20 (Our response)
Really sorry about that. Will get a pair out to you today.
15/12/2011 17.27 (Our response)
Replacement shoes are in the post for delivery by 1pm.
15/12/2011 22.04
Many thanks. Wish everyone was as prompt as you and offered such good service.
Heath P - December 2011
Hi, just like to say your service has been excellent, despite my order going adrift in the post you dealt with the problem immediately and have made sure our order reached us before we depart for Brasil. Many thanks. I will be recommending you to my friends and look forward to seeing my son enjoying the sunshine safely.
Jennifer N - December 2011
Dear Beach Factory People: This item arrived practically the next day after ordering and [I] am really pleased with both the rug and the incredible efficiency of processing and delivery....so a big thank you. I enjoyed talking to you on the phone when ordering and that helped a lot in my choices. I like the internet but prefer voices everytime for real contact. I do hope my daughter likes the rug for Christmas and, if not, I understand that you will accept an exchange if she is not happy with the colour. Many thanks again.
Annie V V- November 2011
I would like to thank you for your swift delivery - and the beach shoes are excellent value.
Janet K - November 2011
Thank you! Safely arrived today, what service, once again!
Danielle B - October 2011
- Everything arrived within a few days - really prompt.
- Good quality products.
- Flexible - we'd been on holiday and return was outside 14 days .
- Will return to use site next year.
Verity B - September 2011
The beach shoes have been received and are lovely. Thank you for your very efficient service.
Maggie S - September 2011
Just to let you know that the aqua shoes arrived today and we are really pleased with them (standard delivery). Excellent service!
Barbara T - August 2011
Thank you for the excellent service. All your products were a great success on our holiday. I have recommended you to a number of people.
Mrs CB - August 2011
Congrats to Beach Factory. Two men's rash shirts arrived the next day by normal post. Well done.
Maggie G - August 2011
Love the hat and the surprise flower that came with it. Thank you for your quick service.
Cecilia C - August 2011
I'm very happy with your goods and your service. I will be using your website again.
Lesley C - July 2011
Just want to say thanks a million for your super speedy service.
Kathryn O'B - July 2011
I'd like to take this opportunity to thank you for all your help with finding swimsuits for my daughter.
Mrs BM - June 2011
Thank you so much for the sun protection swimwear, we really appreciated them. Not many firms have been as generous.
Sheila M (Clinical Nurse, North Cumbria University Hospitals NHS Trust) - May 2011
I just wanted to say Thank You! - order received this morning. I'm very happy with the products and especially pleased with your excellent service! I only placed my order on Bank Holiday Monday, and the goods arrived in less than two days. So the service could not have been better.
Julie T - May 2011
Thank you so much for your super efficient and professional service. Your assistance with an urgent order was much appreciated and very helpful. The goods arrived the next day, everything is just perfect, not surprisingly at all because your website is clear detailed and the product images very accurate. I will use your services again and would recommend you to everyone!
Gilli - April 2011
Exactly what we wanted. Arrived within 48 hrs even though on standard delivery.
Mrs B - March 2011
I just wanted to say thank you for such an amazingly speedy service!!!
Danielle B - March 2011
[My] order arrived yesterday and I should just like to congratulate your company on the efficient manner in which it was processed. Order placed on Friday afternoon and items delivered on Tuesday is excellent. Thank you. Very refreshing after my experience with a company supplying similar products which let me down completely.
Mrs H - February 2011
My daughter was so excited about her new [Snapper Rock] swimming clothes and shoes she wanted to try them on straight away and have a bath!
She is a 3 year old and of average build and choosing a 4 year old size was a wise suggestion. The top is fine with a good amount of growing room but the bottoms are snug and I am certain a size 3 would have been too tight.
Vanessa M - February 2011
Thank you very much indeed for the fast and efficient way you dealt with my order. I was very impressed
Pam B - October 2010
That's what I call fast delivery! Many thanks.
Linda J - October 2010
